At The Bag Zone, we want you to be completely satisfied with your purchase. If for any reason you’re not delighted with your bag, we offer a flexible return and refund policy.

Return Policy:

1. You can return your bag within 7 working days from the date of delivery.
2. The bag must be in its original condition with all tags attached.
3. Please ensure the bag is packed securely to prevent damage during transit.

Refund Policy:

1. Refunds will be processed within 7 working days from the date of return.
2. Refunds will be made through the original payment method.
3. Please note that shipping costs are non-refundable.

How to Return:

1. Contact our customer service team via email or phone to initiate the return process.
2. Provide your order number, reason for return, and photos of the bag (if damaged).
3. Our team will guide you through the return shipping process.

Exceptions:

1. Customized or personalized bags are non-returnable.
2. Bags damaged due to misuse or neglect are non-returnable.

By shopping at The Bag Zone, you agree to our return and refund policy.

If you have any questions or concerns, please don’t hesitate to contact us.